Diploma in Telephone Skills Training Economize 63%

Telephone Skills Diploma

Curso intensivo

Online

Preço Emagister

121 € 331 € IVA

*Preço indicativo

Montante original em GBP:

£ 109 £ 299

Descrição

  • Tipologia

    Curso intensivo

  • Metodologia

    Online

  • Duração

    365

  • Início

    Datas a escolher

Descrição

Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.

This course is ideal for those seeking to deliver professional telephone standards on a consistent basis. Your customers can display a variety of different communication stylesand behaviour types and this online course will equip you with professional telephone techniques for dealing with all customers successfully.

Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Telephone skills and prove to employers and recruiters that you’re able to provide Telephone customer service duties to the highest standards.

Informação importante

Esta formação é para mim?:
This course is ideal for those who are responsible for answering the telephone for incoming calls or dialling out and making calls on behalf of their organisation to suppliers or customers.

Qual é o processo de inscrição?: "
On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.
"

Preço para usuários Emagister: Special promotion price.

Requisitos: • This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage. • Learners should be ages 16 or over to undertake the qualification. • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.

Instalações

Localização

Início

Online

Início

Datas a escolher Inscrições abertas

Matérias

  • Telephone Skills
  • Negotiation Skills
  • Customer Care
  • Customer Service
  • Etiquette
  • Time management
  • Communication Training
  • Telephone techniques
  • Telephone Etiquette
  • Handling Customer Complains
  • Telephone Skills
  • Handling Customer Complains
  • Telephone Skills
  • Handling Customer Complains

Programa

Course Description

This  Telephone Skills Diploma is comprehensive and designed to cover the following key areas:

  1. Customer Service Principles
  2. Excellent Customer Service Process
  3. Communication Skills for Customer Service
  4. Customer Service Techniques
  5. Handling Customer Complains
  6. Telephone Techniques
  7. Telephone Etiquette
  8. Telephone Customer Service Process
  9. Power of Telephone Courtesy
  10. Internal Customer Service
  11. Customer Service at Call Centres
  12. Developing Effective Telephone Customer Service Skills

This course has been designed for 16 guided learning hours.

Career Curiculum

1. Customer Service Principles2. Excellent Customer Service Process3. Communication Skills for Customer Service4. Customer Service Techniques5. Handling Customer Complains6. Telephone Techniques7. Telephone Etiquette8. Telephone Customer Service Process9. Power of Telephone Courtesy10. Internal Customer Service11. Customer Service at Call Centres

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Informação adicional

Career Path

Customer Service Representative – £17,863 per annum Customer Service Agent – £17,195 per annum Receptionist – £16,283 per annum Administrators – 1£7,444 per annum Call center manager  - £29,817 per annum Telemarketers – £18,490 per annum Customer service assistant  – £14,387 per annum

Telephone Skills Diploma

Preço Emagister

121 € 331 € IVA

*Preço indicativo

Montante original em GBP:

£ 109 £ 299