Premium Diploma in Telephone Handling Skills Economize 75%

Telephone Handling Skills Diploma

Curso intensivo

Online

Preço Emagister

32 € 132 €

*Preço indicativo

Montante original em GBP:

£ 29 £ 119

Descrição

  • Tipologia

    Curso intensivo

  • Metodologia

    Online

  • Horário de aulas

    20h

  • Início

    Datas a escolher

Descrição

Would you like to give an impulse to your professional life? If so, you should join this Telephone Handling Skills Diploma, organized by 1 Training, that Emagister.co.uk has added to its catalogue.

Providing excellent customer service is essential to the long-term viability of every business. Diploma in Telephone skills introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level.

Besides, every 1 Training course offers you the opportunity to study 24/7 wherever you are in the world. These intensive online courses are open to everyone, as long as you have an interest in the topic! They provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

Don't miss this chance and enroll in this course now. Contact 1 Training through Emagister.co.uk. You will receive all the information needed to take a step further in your career!

Informação importante

Quais são os objetivos da formação?: "By enrolling to this course, you’ll learn the principles of customer service.
In this course, you’ll recognize barriers to the delivery of outstanding customer service.
This course will teach you about different customer behaviour styles.
On completion of this course, you’ll learn how to measure the customer satisfaction level.
Having this course, you’ll learn call greetings as a caller and a receiver.
Logging in to this course, will develop your telephone etiquettes and techniques.
In this course, you’ll gain the telephone techniques & manners for dealing with angry customers.
At the end of this course, you’ll learn to use appropriate language during telephone conversations."

Esta formação é para mim?: "Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Secretary or Assistant for a company director
New or Temporary staff
Call Centre Representative or Call handlers
Customer service representative or Customer service agent
Customer service team member or supervisor
Customer Service Team Leader or Customer Relations Advisor
Sales or Hotel manager"

O que acontece após ter pedido informações?: On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements, etc.

Preço para usuários Emagister: Special promotion price.

Requisitos: You’ll need a computer or tab with an internet connection and it’s better to have a notepad and a pen with you.

Instalações

Localização

Início

Online

Início

Datas a escolher Inscrições abertas

Matérias

  • Call Centre
  • Customer Service
  • Telephone Customer Service
  • Telephone Handling
  • Handling Customer Complains
  • Customer Satisfaction Level
  • Dealing With Angry Customers
  • Telephone Conversations
  • Caller And Receiver
  • Internal Customer Service

Programa

"Description

COURSE CURRICULUM

1. CUSTOMER SERVICE PRINCIPLES

  • The Value of Customer Good Service
  • Enhancing Customer Relationship
  • Dealing with Customer Expectation
  • Problem Solving
  • Success of Customer Service
  • Exercise Files- Customer Service Principles

2. EXCELLENT CUSTOMER SERVICE PROCESS

3. COMMUNICATION SKILLS FOR CUSTOMER SERVICE

  • Communication Skills for Customer Service

4. CUSTOMER SERVICE TECHNIQUES

  • Customer Awareness
  • Improving Your Customer Service Leadership
  • Building Teamwork for Customer Service
  • Exercise Files- Customer Service Techniques

5. HANDLING CUSTOMER COMPLAINS

  • Handling Customer Complains

6. TELEPHONE TECHNIQUES

  • Telephone Techniques

7. TELEPHONE ETIQUETTE

  • Telephone Etiquette

8. TELEPHONE CUSTOMER SERVICE PROCESS

  • Telephone Customer Service

9. POWER OF TELEPHONE COURTESY

  • Power of Telephone Courtesy

10. INTERNAL CUSTOMER SERVICE

  • Internal Customer Service

11. CUSTOMER SERVICE AT CALL CENTRES

  • The CSR – A Powerful Choice
  • Getting the Professional Edge
  • All Important Customers
  • Building Your Skills
  • Building Your Skills with Technology
  • Managing your Attitude

12. DEVELOPING EFFECTIVE TELEPHONE CUSTOMER SERVICE SKILLS

Course Duration: 

You will have 2 Months (60 days) access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

How will I be assessed?

  • You will have one Quiz and one Assignment. Pass Mark is 50%.
  • You only need to pay £89 for assessment and certification when you submit your assignment.
"

Informação adicional

Career path

There are different paths in which your career could develop. You can be a;

Customer Service Representative
Customer Service Agent
Receptionist
Administrators
Call Handlers
Call Centre Representative
Telemarketers
Consultants

Telephone Handling Skills Diploma

Preço Emagister

32 € 132 €

*Preço indicativo

Montante original em GBP:

£ 29 £ 119