Office Skills
Curso
A Distância
*Preço indicativo
Montante original em GBP:
£ 45 £ 1 100
Descrição
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Tipologia
Curso
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Nível
Advanced
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Metodologia
A distância
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Horário de aulas
400h
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Início
Janeiro
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Campus online
Sim
Diploma of achievement in Office Skills Level 7. Additional CPD Accredited Certificate with 160 CPD points available with no extra study.The course comes with easy to understand e-learning study materials.
Study Office Skills Level 7 for the opportunity to earn an endorsed Certificate of achievement. Discover what makes expert Office Skills the backbone of every successful organisation, with this exclusive distance learning program! Study online for an advanced Level 7 Office Skills Diploma and put your leadership skills to the test!
Office Skills is a diverse and multifaceted field, which concerns the planning, organisation, communication and supervision of essential administrative activities. Along with the successful completion of the tasks themselves, office managers oversee the individuals and teams tackling them. Office management therefore comprises various HR management, admin management, performance management and resource management duties into one dynamic role. On any given day, the office manager may be required to interview candidates for employment, delegate duties, liaise with internal and external stakeholders, order equipment and supplies, organise meetings, produce reports, deliver presentations, address workplace performance issues, handle employee grievances and so much more besides. The office manager is the all-seeing, all-knowing and all-doing head of administrative functions. For candidates with the skills and knowledge to succeed in Office Skills, career opportunities at home and abroad are limitless.
Informação importante
Quais são os objetivos da formação?:
Upon completion, learners will have examined the most important concepts and teachings at the heart of expert office management, including:
All key office management and admin duties
The features and functions of administrative systems
How to create and present professional reports
Employee performance management
Dealing with employee grievances and conflict
The importance of effective resource management
Customer relations management
Advanced time management skills
The benefits of proactive change management
Leadership skills and acumen
Preço para usuários Emagister: On successful completion of the course you can pay the Endorsed/Accreditation certificate fee in order to claim the certificate.
Requisitos: There is no particular entry requirement.
Instalações
Localização
Início
Início
Matérias
- Communication Training
- Planning
- Project
- Office IT
- Listening Skills
- Meetings
- Conflict
- Ms Office
- Office Assistant
- Secretary
- MS Excel
- Ms Word
- Administration
- Administration Assistant
- Office management
- Office Skills
- Administrative Assistant
- Office Admin
Programa
Module 1- Basic Principles Of Administration
This module covers the following topics:
- Role and Responsibilities of a PA / Secretary
- Daily Routine
- Office Supplies
Module 2- Goals Setting
This module covers the following key topics:
- Understanding the Importance of Goal Setting
- Creating Your Personal Vision Statement
- The Bucket Principle
- Identifying Goals
Module 3- Effective Planning & Scheduling
This module covers the following topics:
- Introduction to Work Breakdown Structure
- Estimation Process and Aligning Resources for a Project
- Effective Project Planning
- Project Risk Management and Communication Plans
Module 4- Organising Meetings
This module covers the following topics:
- Anatomy of a Meeting
- Types of Corporate Meetings
- Common Problems When Scheduling Meetings
Module 5- Keeping Accurate Records
This module covers the following topics:
- How to Alphabetize for Filing and Indexing
- Individual or Personal Names
- File Cabinets
Module 6 - Writing Business Letters
This module covers the following topics:
- Business Documents
- Beginning the Letter
- Closing the Letter
- Hyperlinks in Email Messages
- Email Protocol for Administrative Assistants
- HTML Format Versus Plain Text
Module 7 - Other Written Communication
This module covers the following topics:
- Reports
- Memorandum Report
- Report Templates
- Editing and Proofreading
- Electronic Revisions
Module 8 - Minute Taking Only
This module covers the following topics:
- The Role Of A Minute Taker
- Minutes Styles & Recording Information
- Techniques For Preparing Minutes
- Developing Active Listening Skills
- Developing Organizational Skills
Module 9 - Time Management
This unit covers the following Key topics:
- Prioritising Your Time
- Setting Goals
- Planning Wisely
Module 10 - Stress Management
This module covers the following Key topics:
- Understanding Stress
- Strategies to Manage stress
- Time Management
Module 11- Telephone Skills
This module covers the following topics:
- Telephone Usage
- Telephone Manners
- Telephone Etiquette Tips
- Domestic Long-Distance Calls
- Voice-Mail Etiquette
Module 12 - Communication Skills
This module covers the following topics:
- Asking Questions
- Probing
- Listening Skills
- Scoring
- Interpretation
- Active Listening Skills
- Responding to Feelings
Module 13- Presentation skills
This module covers the following topics:
- Good Preparation
- Starting and Ending Your Presentation
- Visual Aids
- Group Presentations
- Plus more
Module 14 - Dealing With Difficult People Conflict Resolution
This module covers the following topics:
- Defining Conflict
- Types of Conflict
- Conflict Outcomes
- Paraphrasing Skills
- Probing Techniques
- Visualizing Conflict
- Conflict Resolution Proces
Module 15 - Creating A Positive Work Environment
This unit covers the following key topics:
- What Does a Positive Environment Look Like?
- What Can I Do?
- Team Player
- Effective Workplace Relationships
- Working Cooperatively
- Managing Conflict
Module 16- MS office 2016
This unit covers the following topics:
- MS Word
- MS Excel
- MS Powerpoint
Informação adicional
Office Skills
*Preço indicativo
Montante original em GBP:
£ 45 £ 1 100