ITIL is a set of best practices that IT organisations can use to guide how they design, implement, operate, and maintain IT services. The ITIL® Practitioner – Video Training Course course provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.
The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve efficiency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the effective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL.
The ITIL® Practitioner – Video Training Course course helps the practitioners to not only speak the language of ITIL but be able to translate it and use it in practice. The course helps to foster a culture of continuous service improvement so that you can achieve your business goals and objectives.