Conflict Management

Curso

Online

Preço Exclusivo

81,93 € 469,02 €

*Preço indicativo

Montante original em GBP:

£ 69 £ 395

Descrição

  • Tipologia

    Curso

  • Nível

    Intermediate

  • Metodologia

    Online

  • Horário de aulas

    200h

  • Início

    Datas a escolher

Conflict Management Level 3 course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome. Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Informação importante

Desconto por inscrição antecipada: On course completion students can claim accredited certificate by paying £89 accreditation fee. Certificate postal charges will be £9.

Requisitos: There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course.

Instalações

Localização

Início

Online

Início

Datas a escolher Inscrições abertas

Opiniões

Matérias

  • Conflict
  • Conflict Management
  • Management
  • Conflict Resolution
  • Materials
  • Management of Risk
  • Management Planning
  • Management Control
  • Style correction
  • Style template design
  • Style in parades and publications

Programa

Course Syllabus

Unit 1

Understanding Conflicts and Its Types

The unit 1 covers the following topics:

  • Defining Conflict
  • Identify the positive and negative aspects of conflict
  • Types of Conflict
  • Open Conflict vs. Hidden Conflict
  • Spontaneous and Reflective Behavior
  • The Johari Window

Unit 2

Different Stages of Conflict

The unit 2 covers the following topics:

  • The Five Stages of Conflict
  • Conflict Outcomes
  • Strategies for Dealing with Conflict
  • Conflict Resolution Style Questionnaire
  • The Conflict Grid

Unit 3

The Role of Communication in Conflict Resolution

The unit 3 covers the following topics:

  • The Communication Chain
  • Active Listening Skills
  • Tips for Becoming a Better Listener
  • Paraphrasing Skills
  • Probing Techniques
  • Body Language
  • The Conflict/Opportunity Test

Unit 4

Conflict Management

The unit 4 covers the following topics:

  • Visualizing Conflict
  • Conflict Resolution Process
  • Strategy for Conflict Resolution
  • Conflict Resolution with Facilitation
  • Coaching Through Conflict
  • Fifteen Steps for Dealing with Upset People
  • Course Benefits:

    • Full Tutor Support
    • Self paced, no fixed schedules
    • Available to students anywhere in the world
    • 24/7 Access to the LMS ( Learning Management System )
    • Easy to understand quality e-learning study materials
    • The benefit of applying for NUS extra Discount Card.

    Course Material

    All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

    Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

    • Online course materials
    • Question papers
    • Additional Supporting Material
    • Useful Links

    Course assessment

    You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

    Tutor Support

    When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Conflict Management

Preço Exclusivo

81,93 € 469,02 €

*Preço indicativo

Montante original em GBP:

£ 69 £ 395