Communication

Curso

A Distância

Preço Emagister

52,46 € 1 282,45 €

*Preço indicativo

Montante original em GBP:

£ 45 £ 1 100

Descrição

  • Tipologia

    Curso

  • Nível

    Advanced

  • Metodologia

    A distância

  • Horário de aulas

    400h

  • Início

    Novembro

  • Campus online

    Sim

ommunication

Advanced Communication Level 7 Certificate of achievement. Additional CPD Accredited Communication Certificate with 150 CPD points available without extra study. The course comes with easy to understand e-learning study materials.

Communication level 7 Course Certificate of achievement.

Have you ever wondered why it seems so difficult to talk with some people and yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Certificate of achievement can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Informação importante

Quais são os objetivos da formação?: Identify common communication problems that may be holding you back
Develop skills to ask questions that give you information you need
Learn what your non-verbal messages are telling others
Develop skills to listen actively and empathetically to others
Enhance your ability to handle difficult situations
Deal with situations assertively

Preço para usuários Emagister: On successful completion of the course you can pay the Endorsed/Accreditation certificate fee in order to claim the certificate.

Requisitos: There is no particular entry requirement.

Instalações

Localização

Início

Distance Learning

Início

Novembro Inscrições abertas

Opiniões

Matérias

  • Materials
  • Email
  • Business Communication
  • Meetings
  • Presentation
  • Body Language
  • Communication Skills
  • Communication Policy
  • Communication Training
  • Verbal Communication
  • Communication Process
  • Communication Plan

Programa

Communication - Course Syllabus

Unit 1 - Introduction to Communication Strategies

This Unit covers the following topics:

  • Creating Positive Relationships
  • Growing Our Self-Awareness
  • Developing Confidence
  • Communication Basics
  • Communication Barriers

Unit 2 - Basic Communication Skills

This Unit covers the following topics:

  • Asking Questions
  • Probing
  • Listening Skills
  • Scoring
  • Interpretation
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Body Language
  • Gestures

Unit 3 - Communication Techniques for the Workplaces

This unit covers the following topics:

  • Communication Styles
  • Dichotomies in Theory
  • Creating a Positive Self-Image
  • Seven Things People Determine from Your Appearance
  • Frame of Reference
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • The lesson: balance enthusiasm with control
  • Thirty Ways to Persuade
  • The Persistent Response

Unit 4 - Essential Skills for a Communicator

This unit covers the following topics:

  • Good Communication Skills
  • Barriers to Communication
  • Interpersonal Skills
  • Getting Comfortable in Conversation
  • Plus More

Unit 5 - Verbal Communication Techniques

This unit covers the following topics:

  • Role of Body Language over phone
  • Verbal Communication Techniques
  • The four E’s of an effective telephone voice
  • A Service Image
  • Plus More

Unit 6 - Writing Business letters

This unit covers the following topics:

  • Business Documents
  • Beginning the Letter
  • Closing the Letter
  • Hyperlinks in Email Messages
  • Email Protocol for Administrative Assistants
  • HTML Format Versus Plain Text
  • What Messages Are Inappropriate for Business Email
  • Plus more

Unit 7 - Other written Communication

This unit covers the following topics:

  • Reports
  • Memorandum Report
  • Report Templates
  • Editing and Proofreading
  • Electronic Revisions
  • Plus more

Unit 8 - Managing Meetings

This unit covers the following topics:

  • Anatomy of a Meeting
  • Types of Corporate Meetings
  • Common Problems When Scheduling Meetings
  • Planning for the Conference
  • Preparing Conference Materials
  • Plus more

Unit 9 - Time Management

This unit covers the following topics:

  • Overview of Time Management
  • Controlling Procrastination
  • Maintaining an Activity List
  • Creating Action Plans
  • Plus more

Unit 10 - How to Develop Presentation Skills

This unit covers the following topics:

  • Limitations of Telling
  • Overcoming Nervousness
  • Using Non-Verbal Communication
  • Managing the Question and Answer Period
  • Tips for Stunning Visuals
  • Plus More

Unit 11 - Preparing for a successful Presentation

This unit covers the following topics:

  • Preparation Tips
  • Elements of a Successful Presentation
  • Dressing to Impress
  • Creating a Professional Package
  • Presentations
  • Plus More

Unit 12 - Negotiation Techniques

This unit covers the following topics:

  • Handling Objections
  • Closing the Sale
  • The Changing Customer
  • What the Customer Wants
  • Negotiation Techniques
  • Practicing Negotiation
  • Phases of Negotiation
  • Negotiation Made Easier
  • High Impact Moments
  • Plus More

Unit 13 - Active Listening

This unit covers the following topics:

  • The Basics of Active Listening
  • Understanding the Communication Process
  • Plus More

Unit 14 - Telephone Skills

This unit covers the following topics:

  • Telephone Usage
  • Telephone Manners
  • Telephone Etiquette Tips
  • Domestic Long-Distance Calls
  • Voice-Mail Etiquette
  • Plus more

Unit 15 - Public Speaking

This unit covers the following topics:

  • Planning
  • Force Field Analysis
  • Controlling Your Jitters
  • Making Your Listener Hear You
  • Structuring Ideas
  • Organization Methods
  • You Body Language
  • Plus More

Informação adicional

Career path Communication Upon successful completion of the course, candidates may choose to pursue an extensive range of careers including: Administrative Assistant Administrative Coordinator

Communication

Preço Emagister

52,46 € 1 282,45 €

*Preço indicativo

Montante original em GBP:

£ 45 £ 1 100